What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your furry friend.
1. Seamless Arrival
You can arrive with confidence, knowing that your information has been conveniently collected online at the time of your booking.
2. Meet the Veterinarian & Initial Assessment
The team will review your pet's history and discuss their issues. The veterinarian will conduct a physical exam, which will include checking your pet's coat, face and head, teeth and mouth, and general demeanor.
You will be able to ask questions during this time and she will take the time to answer them.
3. Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and treatment options. Your veterinary team will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed medical record of your pet's visit and treatment plan.
Our Pet Care Philosophy
We use a team-orientated approach to serve our patients and believe in enhancing the human-animal bond.
We understand that your furry friend is an important member of the family and we appreciate the trust you place in us when you ask us to care for your cats and dogs.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, cheque, Visa, MasterCard, and American Express.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We only treat cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.